Sharp Cares Flood Relief Programme Terms & Conditions
  1. The Sharp Cares Flood Relief Programme (the “Programme”) is organised by Sharp Electronics Malaysia Sdn. Bhd. (Company No. 199501027792 (356997-H) (the “Organiser”).

  2. The Programme is open to all Malaysians residing in Johor who are owners of Sharp products and whose products were affected/damaged/destroyed by the floods that occurred in March 2023.

  3. The Programme starts on 9th March 2023 and ends on 31st March 2023 at 23:59 (the “Programme Period”). Any service/repair/ requests received after the Programme Period will not be entertained and will be disqualified.

  4. The Programme comprises:
    1. Free inspection of product(s) (Due to flood).
    2. Up to 50% Discount on repair fees (Out-of-Warranty).

  5. To obtain the Free inspection & 50% discount repair fees, you may follow any one of the options below:
    1. Email to sharpcs_support@my.sharp-world.com.
    2. Call 03-80266228.
    3. Download COCORO Life App and complete the registration online.

  6. Specific Terms and Conditions apply to In-Warranty and Out-of-Warranty situations, as follows:

    In-Warranty
    1. 6a. Standard warranty terms and conditions shall apply only to products from Sharp Malaysia (“Sharp Products”) due to technical malfunctions and not due to exposure to hazards or caused by floods.
    2. 6b. If the product owner is unable to present the purchase/sales receipt of the said Sharp Product due to the receipt being damaged by the flood, the Sharp authorised technician shall complete the full inspection by referring to the product serial number. As when deemed appropriate, Sharp Malaysia may provide an additional 3 months’ warranty from the product’s production month and year.
    3. 6c. If the said product has undergone the full inspection and is found to have met the in-warranty terms and conditions, then the Sharp authorised technician will proceed to repair and treat the repairs as an in-warranty repair. Refer to the conditions of warranty in the Sharp Malaysia official website.
    4. https://my.sharp/service-information


    Out-of-Warranty
    1. 6d. When a Sharp Product is exposed to any water damage such as floods, it shall be deemed as out-of-warranty.
    2. 6e. Sharp Malaysia provides care and support by way of free inspection of the Sharp Product that is out of warranty due to water damage.
    3. 6f. If the Sharp Product is repairable after inspection, the Sharp authorised technician shall provide a 50% discount on spare parts cost if the customer agrees to proceed for repair by Sharp Malaysia.
    4. 6g. If the Sharp product is deemed to be beyond repair after a completed inspection, then the Sharp Product owner may opt for the Care Support Programme offered by Sharp Malaysia.

  7. Conditions:
    The Programme is valid/applicable for Sharp products for current flood victims residing in Johor only.

  8. The Organiser reserves the right to amend, extend, or terminate the Programme at any time without prior notice.

  9. By participating in the Programme, the Participant(s) agree to be bound by the terms and conditions set forth herein.

  10. The Organiser reserves the right to disqualify requests that are incomplete, illegible, or submitted beyond the deadline.

  11. The Organiser shall have no liability to the Participant(s) in any respect whatsoever. All Participants are fully responsible for any costs incurred due to injuries, damages or claims whether directly or indirectly caused by their participation in the Programme, and related activities.

  12. By participating in the Programme, the Participant has agreed and consented to give the Organiser the rights to use his/her personal particulars and/or information for the purposes of including but not limited to advertising and/or any other forms of publicity from time to time without any fees, payments, costs and expenses. The Participant may make his/her request via email to the Organiser (sharpcs.support@my.sharp-world.com) in the event he/she intends to withdraw his/her consent to disclose any personal information held by the Organiser.

  13. The Organiser reserves the right to amend any terms and conditions of the Programme at any time without prior notice.

  14. All images and artwork used for the Programme are for illustration purposes only

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